After-hours message templates for your practice's WhatsApp
Many messages arrive after you close. A good away message keeps people from feeling ignored, but it's even better when they can book right there.
What it should say
That the message arrived, when your team is back, and what to do in an emergency.
Away message template
"Hi! We got your message. We're open Monday to Friday, 8 am to 6 pm, and will reply as soon as we're back. In an emergency, call 911."
Template for therapy practices
"Hi. I got your message and will reply during my next office hours. If you're in crisis right now, call or text 988, any time, or call 911."
Why an away message isn't enough
People booking in the evening often message several practices. If the reply with times only comes the next day, they may have booked elsewhere.
Better: book after hours
A virtual receptionist connected to your real calendar can offer times and book any time.
Emergencies never stay on autopilot
Mentions of suicide, chest pain or a complication need immediate guidance and an instant alert to the clinician.
With LumiaClinic, after hours the receptionist offers free times and books on the spot; in an emergency, she points people to help and alerts you by phone and email. Try the demo with fictitious data.
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