Message to a client who missed a session: kind templates
When a client misses a session, the first message decides whether they come back. In mental health the tone matters even more: welcome them, offer a new time, never demand explanations.
Write the same day
A short message a few hours later shows care without pressure.
Warm template
"Hi Ana. We didn't get to see each other at 7 pm today. Is everything okay? If you'd like, I can find you a new time this week."
What to avoid
Asking why, mentioning treatment, sending a bill right away, or sarcasm.
When an absence worries you
If you're concerned for the client's safety, that isn't a front desk task: it's yours.
Prevention is easier
A reminder the day before with a Reschedule button makes clients tell you in time.
LumiaClinic reminds every session discreetly and lets clients reschedule in one tap; in a crisis, it points them to help and alerts you at once. Try the demo with fictitious data.
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