WhatsApp appointment booking for clinics: how to set it up without losing patients
Patients are already on WhatsApp and want to book there. The challenge is keeping up: answering fast, never double-booking and not spending your evenings on your phone.
Answer while interest is high
People looking for care often message several practices. Answering in minutes, especially evenings and weekends, makes the difference.
Offer times, don't ask "what works?"
Two or three concrete options settle in one message what would otherwise take several.
One calendar, no double bookings
Keep everything in one place that accounts for breaks, time off and personal appointments.
Confirm in writing, remind the day before
Send a summary after booking and a reminder the day before with Confirm and Reschedule buttons.
A link for self-booking
Put a booking link in your Instagram bio, your Google profile and your email signature.
What always goes to your team
Health questions, complaints and any sign of an emergency.
LumiaClinic does all of this on the official WhatsApp API, 24/7, and hands you whatever needs a person. Chat with it on our home page.
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